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COVID-19 (Coronavirus) Information

24th Mar 2020

Message from our CEO

Following the Government’s announcement on 23rd March, all Car Stores will be temporarily closed at the end of business 24th March, until 13th April or until the Government lifts their restrictions.

The primary focus has been and will remain, the safety and wellbeing of our associates, customers and partners in the communities we serve throughout the United Kingdom. If you have a newly purchased vehicle ready for delivery or if your vehicle is with us for aftersales work one of our associates will be in contact with you.

To provide vital services to first responder vehicles and cars belonging to selected key workers, our sister companies, Evans Halshaw and Stratstone, will continue to operate servicing and repairs at some dealerships, as detailed below.

If you are a key worker and we have your vehicle with us for service or repair, we will contact you as a priority to arrange the safe return of your car or a loan car where we have one available. If you have any specific queries please contact your service advisor directly.

We will be contacting all other customers due to visit one of our locations for sales or service to discuss rescheduling your appointment for 13 April, or you can contact your service centre directly.

Thank you for your continued support of Car Store and of our associates at this time. Please stay safe, stay at home and we hope to welcome you back in the near future.

Bill Berman

Chief Executive Officer

Help for Essential Key Workers

 

Selected Service Centres at our sister company, Evans Halshaw, Remain open to carry out essential repairs and services for key workers only. They are:

Ford Bedford | Ford Bury | Ford CoatbridgeFord Hull | Ford Manchester (Cars and Commercial Vehicles) | Ford Lincoln | Ford Preston | Ford Wolverhampton | Peugeot Mansfield | Vauxhall Middlesbrough | Vauxhall Nottingham

Service centres at the following locations within our other sister company, Stratstone, also remain open for essential key workers only.

BMW Chesterfield | MINI Chesterfield | BMW Leeds | MINI Leeds | Mercedes-Benz of Glasgow | Mercedes-Benz of Huddersfield |

We are here to support you and are increasing the number of service loan vehicles available to help keep you on the road. All makes and models are welcome for essential service work and repairs. As a thank you for the amazing work you are doing to keep our communities safe, until the end of April please enjoy an additional 25% saving. Simply present your professional ID card to qualify.

25% Off Voucher

Frequently Asked Questions

What happens if my MOT runs out during the coronavirus outbreak?

The Department for Transport has announced a 6-month exemption from MOT testing, enabling drivers to continue to travel to work and back where absolutely necessary and to shop for necessities. This will come into effect from March 30.

Vehicles must still be kept in a roadworthy condition, and the service centres listed on this page are open if you are a key worker and your vehicle needs repairs.

What happens to my service plan if I am due a service during the coronavirus outbreak?

All scheduled services and maintenance covered under your service plan will be carried out as soon as the government lifts 'lockdown' restrictions and we are able to open. There will be no additional charges and you can book a service online for a date in the future from 14th April or when the Government lifts restrictions. In the meantime, we are unable to honour service bookings until this time.

What if my car develops a fault and the warranty expires during the period you are closed and I am unable to get it fixed?

You should follow Government advice to stay at home and avoid all essential travel. We are working together with our manufacturer partners and warranty providers to clarify being able to honour warranty work post the Government lockdown period and will clarify further once details have been agreed.

Will you collect and deliver my car for service work if I am self-isolating?

No, whilst we are in lockdown period, we are unable to provide collection and delivery for service, repairs or MOT. Only if you are a key worker, please contact us and we can try and help where possible. You can make a make a booking online for a future date when our service centres re-open and our 'We Come to you' services are able to function.