COVID-19 (Coronavirus) Information

1st June 2020

At Car Store we are here to help you and we have a range of initiatives designed to offer you more freedom, choice and above all safety when choosing to buy or service your vehicle with us. Our useful FAQ section below will also help address any questions you may have around the services we are able to offer.


Frequently Asked Questions

Are your dealerships open?

From 1st June our stores will re-open with strict safety measures in place.

Do I need an appointment before I visit?

Yes – we are working hard to control the volume of visitors to all our stores to adhere to social distancing guidelines. We also want to avoid any queuing system, so we politely ask customers to book an appointment before visiting. This can be done online or over the phone.

Test Drives

Am I able to have a test drive?

For the purposes of complying with Social Distancing measures and to safeguard our customers and Associates, we have deemed accompanied test drives to be inappropriate at this time. Where our stores are open and via pre-arranged appointment, we are able to provide unaccompanied test drives in-line with Social Distancing guidance.
To protect our customers on an unaccompanied test drive, new temporary control measures have been implemented:-
1. DVLA have agreed to temporarily widen the extent of use of trade plates to customers. 
2. Insurance cover will be provided for unaccompanied sales demonstrations with various risk controls and measures in place to protect you and our business. 
3. Unaccompanied test drives will be undertaken with the use of a Dash Cam and on a pre-determined route which will be provided to you before your test drive.

Due to the high-risk nature of certain high performance or high value vehicles you may not be eligible to take an unaccompanied test drive in a certain vehicle unless you meet a pre-defined list of requirements which will be discussed with you when making an appointment. 

Is there anything I need to bring with me for a test drive?

If you are wishing to take a test drive, this must be pre-arranged with us and you’ll need to bring your passport, driving licence and a recent utility bill as a secondary proof of address. If you want a test drive and also have a part exchange please bring the vehicle logbook (V5) with you. 

Is there any cost to me in taking an unaccompanied test drive?

To cover the cost of insuring you to drive one of our vehicles unaccompanied, there is a £10 cost you’ll need to pay on the day of your test drive. Should you proceed to buy the car we will refund this from the purchase price. 

Certain high value / high performance vehicles will require a deposit of up to £500 as per our insurance policy which needs to be taken on a debit/credit card and will be held in lieu for any damage to the vehicle during the test drive. Provided the car is returned damage free, this transaction will be cancelled off your card. A member of our team will advise if the vehicle you wish to test drive is classified as high value / high performance and will incur the additional charges when making an appointment. 

Is anyone else from my household allowed to accompany me on the test drive?

No passengers are allowed unless acting as advisor, a parent or guardian. Heads of Business at each site retain the right to refuse passengers at their discretion. 

Will the vehicle I am test driving be sanitised?

Yes. Every vehicle that comes into our care is comprehensively sanitised using an isopropyl alcohol-based sanitiser. Before your appointed test drive all touch points will be re-sanitised for added peace of mind. 


Is there anything I need to bring with me when visiting your dealership?

Please bring your own bottled drink as our refreshment facilities remain closed. We’re also asking you bring your own pen for any document signatory. We’re encouraging card payments only to limit any bacteria transfer in cash handling. If you are wishing to take a test drive, this must be pre-arranged with us and you’ll need both your driving licence, passport and a recent utility bill as a secondary proof of address. If you want a test drive and also have a part exchange please bring the vehicle logbook (V5) with you. Please read all our other FAQs around vehicle test drives.

What happens if my MOT runs out during the coronavirus outbreak?

The Department for Transport has announced a 6-month exemption from MOT testing, which came into effect from 30th March for 12 months. However your vehicle must be kept in a roadworthy condition. Most of our dealerships have MOT appointment slots available, book yours online here.

Will you collect and delivery my car for service work?

Many of our service centres are operating with smaller teams, as such we have a limited number of collection and delivery services available for aftersales. If this is something you require please specify with a service advisor at time of booking through our sister company Evans Halshaw.

What measures are you taking to safeguard customers and associates? 

The safety of our customers and associates are of paramount importance to us. We have implemented a range of measures across the services we offer. Additional sanitisation is being implemented across all touchpoints of customer vehicles for aftersales, test drives and vehicle sales. Find out more here.

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