Helping us keep you safe

We're really, really serious about keeping your personal details safe and accurate. Here's some quick tips on how you can help us out:

Getting in touch with us

So that we can make sure we’re speaking to the right person when you contact us about your account, we’ll always ask you a couple of questions to verify your identity. We know that this can be mildly annoying when you want to get something done, so to make the check super slick:

  • When you provide your details to us, take time to double check there’s no spelling mistakes
  • Make sure the details you provide are personal to you. Avoid giving us your work number or email address, since other people can access them
  • If you need someone else to help you manage your account, let us know when you speak to us next and we’ll talk you through how to authorise them

If you need to update the information we hold about you, please get in touch. 

Getting in touch with you

Setting your contact preferences makes sure that we only contact you on the channels that you want us to. You can set your preferred contact methods, along with your preferences for marketing messages, by clicking the link at the bottom of any email we’ve sent to you.

Providing documents

When you sell your car to us, we’ll need to see and keep copies of documents that verify that you are who you say you are. This helps us prevent fraud and money laundering – and make sure that the person selling a car has a legal right to do so. To help us with this, we’ll need to see separate proofs of ID and home address. These need to be:

  • Valid UK passport or driver’s license showing your photo and full name
  • A home utility bill or bank statement sent to you within the last 3 months
  • The V5C document showing your name as the owner of the vehicle

Social media

Car Store’s social media channels are a great way to get in touch with us for quick questions and answers. Because social media is very public, we may ask to move our conversation with you into a private or direct message. We do this to make sure that we can verify your identity without exposing your personal details to the general public.

  • We’ll always send you a link you can click to talk to us privately about your account on social media
  • We’ll never, ever ask you for payment, credit or debit account details – and please don’t send them to us on these channels
  • If, during your conversation with us, we think you’ve posted something which exposes you to risk of identity theft or fraud, we’ll respond and recommend that you remove it.

For more great advice on how to stay safe whilst using social media, check out

Can we do more?

Got a great idea on how we can do more to keep your data safe? Want to contribute tips for other drivers on how to stay safe online? Talk to us here.