Last updated: 9th April
All our stores are re-opening from Monday 12th April, with unaccompanied test drives available. Social distancing and safety measures are in place and customers will need to book appointments so we can safely manage store capacity levels.
Home delivery and click & collect services are still available.
Appointments at your preferred store can be made using the "Contact Us" function.
Our FAQ section below will help address any questions you may have around the services we are able to offer.
Frequently Asked Questions
Yes, our stores are open in line with government guidance with appropriate social distancing and safety measures in place. Details can be found at the top of this page.
If your vehicle requires a service or MOT, then you'll need to pre-book using our online booking system. Alternatively, you can call your preferred Car Store retailer to arrange an appointment.
You'll also need to book an appointment to arrange a Click and Collect sale or home delivery, but one of our team will help book you in once you've found the car you want.
Store opening times can be viewed here.
Yes, we are offering unaccompanied test drives for your safety.
Please remember to bring your driving licence with you and a Utility bill dated in the last 3 months for proof of address (electronic utility bills are also acceptable).
Yes, but we’ve made some changes to keep everyone safe. Once you’ve received a valuation and proceeded to book an appointment, our team will be touch to ask some further questions about the car. We’ll also need some photos and electronic copies of documentation from you to confirm the valuation amount ahead of your arrival. At your drop off appointment an Associate will meet you, socially distanced outside the store and provided everything is as described, the money can be in your account the next working day.
If you're entering one of our showrooms, then you'll need to wear a mask in line with government guidance.
Yes, every vehicle that comes into our care is comprehensively sanitised using an isopropyl alcohol-based sanitiser.