How we protect you and your vehicle...
We understand that during these uncertain times, some of us still need to be on the move. Therefore in order to protect both our customers and associates when delivering a car, we want to assure you that we are carrying out additional sanitisation measures within every vehicle that comes into our care. Within every vehicle we are using an isopropyl alcohol-based sanitiser and nitrile gloves.
Outside the car:
In addition to our standard service wash, additional sanitised wipe downs of all the following touch points will be carried out.
- All door handles
- All door frames
- Luggage compartment handle
- Vehicle keys
Here's what we cover when sanitising inside the car:
- Seat covers will be used across driver seat
- Steering wheel & controls
- Gear sticks & handbrakes
- Door handles
- Rear view mirror
- Radio & infotainment controls
- Steering column stalks
- Elbow rests
- Seat position controls
- Seat belts and latch buttons
For more information on what Car Store are doing in order to prevent risk during this time then please take a look at our standards page.
*Terms applicable to Home Delivery
If the Vehicle is purchased at a distance within the meaning of The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013, the Customer may within 14 working days of Delivery cancel the contract and require the seller to refund the purchase price. In this instance, the customer must keep the Goods in a reasonable condition and return the goods or make them available for collection, pay the company’s reasonable costs of collection, where the Vehicle odometer records more than 250 miles travelled from the odometer reading at Delivery (as shown on the Invoice) the sum of £1 per mile over 250 miles, and the reasonable costs of any rectification works for damage caused to the Vehicle whilst in the Customers possession.
1 DELIVERY AND COLLECTION
1.1 Delivery of the Vehicle shall be deemed to have been made when the Company supplies to the Customer the Vehicle and the Vehicle invoice;
1.2 Delivery shall be made at a time and date agreed between the Company and the Customer within Dealership opening hours and specified in the Order Confirmation. Any dates quoted for delivery and collection for the Goods are approximate only and the company shall not be liable for any delay in Delivery of the Goods. Times for Delivery and Collection shall not be of the essence unless previously agreed by the Company in writing. The Goods may be delivered by the Company in advance of the quoted delivery date.
1.3 If the Company fails to deliver the Goods for any reason other than any cause beyond the Company’s reasonable control or the Customer’s fault, the Company shall not be liable to the Customer, beyond reimbursement of the Purchase Price paid by the Customer as set out on the Vehicle invoice.
1.4 If the Customer fails to take Delivery of the Goods or fails to give the Company adequate delivery instructions at the time stated for Delivery (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of the Company’s fault) then, without prejudice to any other right or remedy available to the Company, the Company may:
1.4.1 store the Goods until actual Delivery and charge the Customer for the reasonable costs (including insurance) of storage; or
1.4.2 terminate the contract